Terms & Conditions

1. Introduction

Welcome to Diazmovie UK Ltd. These Terms & Conditions ("Terms") govern your access to and use of our website (www.diazmovie.com) and the purchase of products from Diazmovie UK Ltd ("we", "us", "our").

By accessing our website or purchasing from us, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or purchase our products.

Diazmovie UK Ltd is a company registered in England and Wales (Company Number: 13874562) with our registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

2. Definitions

In these Terms, the following definitions apply:

• "Consumer" means an individual acting for purposes that are wholly or mainly outside their trade, business, craft, or profession.
• "Business Customer" means a customer acting for purposes relating to their trade, business, craft, or profession.
• "Products" means the audio equipment and related products we sell on our website.
• "Website" means www.diazmovie.com and all related webpages and services.
• "Contract" means the legally binding agreement between you and us for the purchase of Products.

3. Information About Us

• Company Name: Diazmovie UK Ltd
• Company Number: 13874562
• Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
• VAT Number: GB385742619
• Trading Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
• Phone: +44 20 7946 0958
• Email: [email protected]

4. Use of Website

4.1 Permitted Use

You may use our website for the following purposes:

• Browsing and purchasing Products
• Accessing product information and reviews
• Contacting customer support
• Creating and managing your account

4.2 Prohibited Activities

You must not:

• Use the website for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the website or servers
• Use automated systems to access the website without permission
• Reproduce, duplicate, copy, sell, or exploit any portion of the website
• Post or transmit malicious or harmful code

5. Products and Pricing

5.1 Product Information

We make every effort to ensure that product information on our website is accurate. However, product images, descriptions, and specifications are for illustrative purposes only and may vary slightly from the actual products.

5.2 Pricing

• All prices are displayed in British Pounds Sterling (£) and include VAT where applicable.
• We reserve the right to change prices at any time without notice.
• Prices are confirmed at the time of order placement.
• Delivery charges are additional and displayed at checkout.

5.3 Availability

Product availability is subject to change. We will notify you promptly if a product you have ordered becomes unavailable.

6. Ordering and Payment

6.1 Order Process

1. You select Products and add them to your basket
2. You proceed to checkout and provide delivery information
3. You confirm your order and provide payment details
4. We send you an order confirmation email
5. We accept your order and send a dispatch confirmation

6.2 Payment Methods

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, American Express)
• PayPal
• Apple Pay and Google Pay
• Bank transfer for orders over £1,000

6.3 Payment Security

All payment transactions are processed securely using industry-standard encryption. We do not store your payment card details on our servers.

7. Delivery

7.1 Delivery Times

• Standard Delivery: 3-5 working days
• Express Delivery: 1-2 working days
• Next Day Delivery: Available for orders placed before 2pm

7.2 Delivery Charges

Delivery charges are calculated based on order value and delivery speed, displayed at checkout.

7.3 Delivery Risk

Risk of loss or damage to Products passes to you upon delivery to your specified address.

8. Returns and Refunds

8.1 Consumer Rights

Under UK Consumer Rights Act 2015, Consumers have:

• 14-day cooling-off period to cancel orders for any reason
• 30-day return period for faulty or misdescribed goods
• Right to goods that are of satisfactory quality, fit for purpose, and as described

8.2 Return Process

1. Contact our customer service team
2. Receive a returns authorization number
3. Package the Product securely
4. Send the Product to our returns address
5. We process the refund within 14 days of receipt

8.3 Return Conditions

Products must be returned:

• In original packaging with all accessories
• In unused and resalable condition
• With proof of purchase

9. Warranty

9.1 Manufacturer Warranty

All Products come with a minimum 2-year manufacturer warranty covering defects in materials and workmanship.

9.2 Extended Warranty

We offer optional extended warranty plans for additional protection.

10. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is owned by or licensed to Diazmovie UK Ltd and is protected by copyright, trademark, and other intellectual property laws.

11. Limitation of Liability

11.1 Consumer Claims

For Consumers, our liability is not limited for death or personal injury resulting from negligence, or for fraud.

11.2 Business Customer Claims

For Business Customers, our total liability for any claim arising from these Terms shall not exceed the purchase price of the relevant Products.

12. Force Majeure

We are not liable for any failure or delay in performing our obligations where such failure or delay is due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, natural disasters, or governmental actions.

13. Privacy and Data Protection

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information in compliance with UK GDPR.

14. Complaints

14.1 Our Complaints Process

If you have a complaint, please contact us:

• Phone: +44 20 7946 0958
• Email: [email protected]
• Post: Diazmovie UK Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

14.2 Response Times

We aim to acknowledge complaints within 2 working days and provide a full response within 14 working days.

15. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to Terms

We may update these Terms from time to time. Changes will be effective immediately upon posting on our website. Your continued use of our website after such changes constitutes acceptance of the updated Terms.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms constitute the entire agreement between you and us regarding your use of our website and purchase of Products, superseding all previous agreements and understandings.