Refund Policy

1. Our Commitment to You

At Diazmovie UK, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a straightforward, hassle-free refund process.

This policy is designed to comply with UK Consumer Rights Act 2015 and provides you with comprehensive protection for all purchases made from Diazmovie UK Ltd.

2. Your Right to Cancel

2.1 Consumer Rights

Under the UK Consumer Rights Act 2015, you have the right to cancel your order within 14 days of receiving your goods for any reason. Additionally, we extend this to a 30-day satisfaction guarantee for all our customers.

2.2 When Can You Return?

You can return products if:

• You've changed your mind (within 30 days)
• The product is faulty or defective
• The product doesn't match the description
• The product is not of satisfactory quality
• The product is not fit for its intended purpose

3. Return Process

4. Return Conditions

4.1 Product Condition

For a full refund, products must be returned:

• In original packaging with all accessories included
• In unused, resalable condition (for change of mind returns)
• With all manuals, cables, and documentation
• Without damage beyond normal inspection
• With original proof of purchase

4.2 Faulty Products

If you're returning a faulty product:

• We'll cover all return shipping costs
• You can return the item at any time within the warranty period
• We'll offer repair, replacement, or full refund
• No restocking fees apply

5. Refund Timeline

6. Refund Methods

Refunds are processed using the same payment method used for the original purchase:

• Credit/Debit Card: Refunded to original card (3-5 working days)
• PayPal: Refunded to PayPal account (1-3 working days)
• Bank Transfer: Refunded to original bank account (3-5 working days)
• Store Credit: Available immediately (if preferred)

7. Return Shipping

7.1 Change of Mind Returns

For returns due to change of mind:

• You are responsible for return shipping costs
• We provide a discounted return label (£4.99)
• You can arrange your own return shipping
• Original shipping costs are non-refundable

7.2 Faulty Product Returns

For returns due to product faults:

• We provide a free prepaid return label
• We arrange collection for large items
• All shipping costs are refunded
• Original shipping costs are fully refunded

8. Exceptions and Special Cases

8.1 Non-Returnable Items

The following items cannot be returned:

• Custom or personalized products
• Perishable items (if applicable)
• Digital downloads once accessed
• Items returned after 30 days (unless faulty)

8.2 Partial Refunds

We may issue partial refunds in the following situations:

• Product is returned damaged or incomplete
• Original packaging is missing or damaged
• Accessories or manuals are missing
• Product shows excessive use or wear

9. Exchange Policy

If you'd prefer to exchange your item rather than receive a refund:

• Exchanges are available within 30 days of purchase
• Price differences will be charged or refunded accordingly
• We'll ship the new item once the return is received
• Exchange shipping is free for the first exchange

10. Warranty Returns

Products returned under warranty:

• Can be returned within the warranty period (typically 2 years)
• Must show manufacturing defects, not damage or wear
• Will be repaired, replaced, or refunded at our discretion
• Include proof of purchase and warranty documentation

11. International Returns

For customers outside the UK:

• Same 30-day return policy applies
• Return shipping costs are your responsibility
• Customs duties and taxes are non-refundable
• Refunds will be processed in GBP

12. Damaged or Lost Returns

If your return is damaged or lost in transit:

• Use tracked shipping and keep proof of postage
• Report lost items to the carrier immediately
• We'll help track down lost packages
• Insurance claims are processed through the carrier

13. Your Rights Under UK Law

This policy does not affect your statutory rights under UK law, including:

• Consumer Rights Act 2015
• Sale of Goods Act 1979
• Distance Selling Regulations
• Consumer Protection from Unfair Trading Regulations